Relationships: Where possible, build and maintain longstanding relationships with local and trusted suppliers, making clear our expectations of business behaviour.
Employment: Where possible, recruit, vet and employ employees directly, following clear company policies and guidelines.
Compliance: Ensure compliance with current legislation and guidelines by embedding both into the day to day of the hotel’s work. This includes relevant human resources provisions in law such as Working Time Regulations, and the National Minimum Wage.
Knowledge: Improve knowledge base by collecting relevant data and improving transparency within the business and down the supply chain.
Feedback: Promote a company culture whereby the reporting of concerns and the protection of informants is encouraged.
Third Party Engagement: Build strategic alliances with independent unions, social advisors and NGOs.
Measurable Change: Develop verifiable KPIs to measure progress.
A more detailed approach for working with suppliers can be found in the Framework for Working with Suppliers: Mitigating Risk of Modern Slavery produced by the Stop Slavery Hotel Industry Network.
Hotels should work with their direct suppliers in order to ensure they are taking the same steps to track and manage ethical trade risks within their own supply base. A risk-based approach should be adopted throughout. A summary spreadsheet should be kept of all organisations identified within this initial analysis of the supply chain and can be used to track risk and record progress. The spreadsheet may contain information such as:
- Company name
- Address/contact details
- Key contacts
- Product/nature of service supplied/sector
- Position in supply chain
- Dates of current contract
- Previous relationship
- Acknowledgement of Supplier Code of Conduct
- Ethical trade competence
- Relevant required licences
- What processes are in place preventing illegal working
- What health and safety processes are in place
- Audit dates
- Improvement Action Plan
- Contexts such as armed conflict, a weak rule of law, high incidence of corruption, and insufficient safeguarding of human rights and labour standards by the government may all increase the likelihood of workers being exploited in a particular country or region, and therefore increase the risk of exploitation being involved in the production of a particular product which passes through that region or country.
- Some commodities or commodity derivatives are known to be more or less likely to have been produced using forced labour. This can be closely linked to country risk, but the vulnerability of a specific worker demographic can also be a factor in whether or not products are likely to have been produced using exploitation.
- The following products and services, which are commonly used within the hotel industry, are considered to have higher risk.
Options for continuing the management process include:
- Formal review meetings held regularly between hotel and supplier to review progress.
- Regular compliance tracking of suppliers’ policies, processes and performance against the company’s supply chain expectations.
- Spot-checks on staff working in your hotel to ensure that the agency employing these workers are acting as agreed in the standard.
- Spot-checks by a third-party agency.
Identifying and assessing risk is an ongoing process.
See relevant templates:Framework for Working with Suppliers